Incorrect Bill

I had recently migrated to a higher package, but was unfortunate enough to be charged the penalty. Even after the store where I migrated informed Telkom that there is will be no penalties for an up migration.<br> On the 1st of December I log this case with Telkom and I received a reference number and assurance that this matter will be attended to / resolved in 24 - 48 working hours and that I will be called by someone to rectify the mistake. After 3 calls to 081 180, speaking to call center agents and their managers, I was told that the matter will be escalated and that I will be called back. No luck. Where do my call get escalated to and why does no one care to phone me back. Be reminded, you are sitting with my money. If the tables where turned, I would have received a letter in the mail already demanding outstanding payment. Please resolve this issue, by matter of feedback and the money back in my account and not empty promises.