Incorrect Bill

Today is the third time I report my case on Hello Peter. <br> My case number with Telkom is ***5 which I reported on the 1st of Jan 2016. It is now one month later and I still have no feedback of the R1600 that Telkom owes me for an incorrect migration penalty fee. My reference with Hello Peter is SM187550. Already a new debit order has gone off. I am now becoming desperate to get my money back. I need some compensation and I need someone to talk to me and not just the person that responds to this post. It is really not acceptable that something like this can take so long to be resolved.<br> Please get this done!