Incorrect and misleading information given

I would just like to log a formal OPEN complaint towards telkom kenilworth for the really really bad customer service I receive and misleading information given to me.

On the 12 July 2025 I purchased my huawei pura 70, on this day I was told that I would receive earphodes and a smart watch which I still did not receive till this day very very upsetting because I'm always the one traveling every week from my home address to Kenilworth centre only for them to tell me it still did not come.

On the 12th July 2025 when I purchased My phone the sales consultant gave me incorrect and misleading information which I now need to pay the end of August, she calculated what my quote would be by the end of August which she then said would be R1686, nothing mentioned to me of prorater at all.

I then received a quote scheduled to be taken end of this month of nearly R2 800, me in a big shock with my childs birthday coming up now have to pay for something that was not mentioned to me on the day of purchase because I'm 100% sure I would have not purchased the phone that day.

I called telkom probably 5 contact numbers to cancel all insurances immediately because ive got devices at telkom not just one and they are all Insured, the insurance line told me all insurances are canceled with immediate effect even got a sms confirming all this, I then called telkom and they are not not able to generate a new quote for me even though I canceled all insurances on the 8th August 2025.

HOW ON EARTH IS DOES CELLPHONE INSURANCE COST MORE THE THE DEVICES AMOUNT!!

I requested for that sales consultant to call me multiple times which she eventually did and all she said was she is sorry... Well apology not accepted..

This Is now to be escalated because now I can't give my Child a birthday party which I promised which is definitely disappointing.

Resolution : -To be compensated all my insurances that will be taken on the end of August. - To be compensated for me traveling from my house to Kenilworth every weekend for the past few weeks wanted to know where my earpods and watch is, which still did not arrive and today is the 10th August nearly a month. -For that sales consultant that gave me misleading information to be upskilled, which I now have to pay because if I dnt pay my credit score will be affected.