Incorrect and ********** Contract ***

I app**** for a 50GB smartbroadband in October which I received. But for some reason an additional contract of 5GB Smartbroadband has been added to my account profile incorrectly. <br> <br> I lodged a complaint on this matter on the 18th of November 2015 with a reference number ***0. I was told that it will take at least 5 days for the contract to be cancelled and removed from my account. <br> <br> I also once again visited the Glen Branch and lodged another complaint on the 06 December 2015 with a reference number ***9 . I was once again told that the matter will be cancelled but was told I need to fill in a form which I did. Nothing has happened to date. <br> <br> I have since been debited incorrectly with the following amounts which must be reversed as a matter of urgency.<br> - One Time Fee R200<br> - Prorate Monthly fee of R86.23<br> - Monthly fee of R199 <br> <br> Ally ***