Incorrect amount on mobile account-terrible terrible service!!

Item: Telkom
Rating: 1
Author: J S

In the month of July I received notifications via SMS that I was due for my cellphone upgrade, I went into the Telkom Shop at Bayside mall who confirmed that my upgrade was due and I was provide with a new device.

When I received my August account there was an additional amount added to the bill for R1412.28 for a "device carryover". I returned to the Telkom shop on the 9th September 2018 and they told me that this is not correct because I was due for an upgrade and there should not have been any carry over, they then raised a case for the billing issue to be resolved so that I could pay the correct amount.

I have followed up with this case every single day and it has now been 7 days and still nobody has helped me resolve this issue. Each time I speak to a consultant they tell me that they will add a note to the system. In the meantime I receive a SMS every day telling me to pay my account or else it will be suspended!!

The service that I have received it truly atrocious and I would appreciate someone actually spending some time to sort this out for me so that I can pay the CORRECT amount on my bill.

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Replies (1)

J S's updateReviewer Update

26 Sept 2018, 14:40

Wow 3 weeks after logging my query at a Telkom store and this is the response I get. I would greatly appreciate someone just picking up the phone and talking to me about the incorrect amount on my account so that we can rectify it. I have chased this up every single day and each day I am given the same rehe****d "your query will be escalated" Some actual engagement from someone who can actually do something would go a long way

J S's update26 Sept 2018, 14:40

Reviewer Update