Incorrect amount debited

1. I realised that for many times you unilaterally attempted to debited my account for monies i never agreed that i owed you. The agreement I had with you was for R350 only. The R250 was for tablet with all benefits that go with it, and R100 was for prepaid data that existed before this agreement, n it was not on monthly debits all along but i asked them to include it and it amounted to R350 debits per month. 2. No extra charges we discussed or agreed with the agent i signed with, because the adverti*****ts said it all.

3. She promised that a call from head office will be made to me to confirmed what we have agreed. 5. That never happened and after monthend I saw that + - R700 has been debited, n I wanted to get explanations why, but to my surprise I was told I was given a tablet n the balance included all the cost. 6. When i asked why was I not contacted as the agent said because we agreed on R350 not more than that. 7. I was given a number to contact n they will help me, but it was just not the truth because I ended told that there was nothing that can be done the shop where i bought the device must help, n when i told them that i'm there, n i was told that i'll get help from there. 8. When i asked where is the agent I had the agreement signed with, but i was told she is no more working there. 9. I was embarrassed n disappointed n went to my bank n reversed every cent debited n stopped feature debits, n wrote several emails to telkom to a certain lady(I still have emails I wrote to her) but she never responded to my query (i believe they have tapes of our discussions) 10. I asked for dispute procedures because I wasn't happy with the services given to me to this day hence I'm asking for your interventions. 11. Later the tablet was disconnected without any consultations, and someone from Pretoria number, sent me a message and threatened me with credit beareu listing if I don't pay, but when I responded,n try to send it, the line was disconnected again. 12. My response briefly said, I needed a dispute procedures because i'm not happy with their services, disconnecting me, n not being able to help me with ******* deductions that were costly to me. I wrote several emails to Telkom requesting them to attend to my queries and **********ly behavior of deducting what was never agreed to in terms of the contract agreed to. 13. I couldn't continue with my part time consulting job that i needed it for, and chidren lost school work practices with this tablet during schools closing due to lockdown. 14. This cost us tremendously as a family moreover I kept on telling them about my disabilities, n only earning pension grant from the government but they never concerned even if I said I'm not saying I don't want to pay, but I can only pay what I've agreed to,but Telkom never even showed any remorse òr even considered my queries. I lastly, would like Telkom to compensate me heavily for the humiliation the did to me as a person or human being, customer or consumer and denied me a right to be heard in raising by dissatisfaction. 15. I suggest they compensate me as follows; The new tablet, with Free R350 data n airtime of R150 for the next twelve months, and the formal public apology that will be broadcast on national tv and national news papers of choice by both parties. 16. Any information needed i'll provide but at cost of Telkom and attendances of any meetings for this matter to be at the cost of telkom because I cannot walk due to my disabilities and it was unnecessary for Telkom not to resolved this matter as earlier approached by the consumer, because it was going to be formalised and be resolved as soon as possible without any costs n delays. Your early response to this matter will be appreciated to email because we struggling with network this side. Regards KP Tsubella *** ‬