iE
ismail E
1 reviews | Active since Oct 2014
18 Mar 2015, 13:06
Incorrect amount being billed
In january 2015 i took out a cellular contract with Telkom for a Samsung S4 Mini on a smart 50 contract. The rate quoted me was R149pm. Howevber the amount as per the invoice is R189p/m. I have looged a call with their client services department on the 11th March 2015 and was told they would get back to me within 72 hours. i have heard nothing from the as yet..
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Telkom's replyOfficial
18 Mar 2015, 13:46Hello ismailessakjee,
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM97146.
Regards,
William Letwaba
Social Media Team
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM97146.
Regards,
William Letwaba
Social Media Team
Best regards,
Telkom's reply18 Mar 2015, 13:46
Official
Hello ismailessakjee,
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM97146.
Regards,
William Letwaba
Social Media Team
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM97146.
Regards,
William Letwaba
Social Media Team
Best regards,