BM
Bethuel M

1 reviews | Active since Feb 2015

01 Sept 2016, 07:49

Incorrect advise by rep

<p>I lodged a case with telkom for incorrectly billing me the case was solved so i was told and the rep of telkom advised that they won't debt the incorrect amount.no one at telkom seems to help me.they debitd an amount of R691.25 when they were supposed to debt R291.25.bad service i will neva recommmend telkom to anyone like i did before.</p>

0
Replies (2)
Telkom
Telkom's reply02 Sept 2016, 09:47
Official

Hallow Bethuel

We understand why you want to bring this to our attention we have requested the mobile team to investigate the case.The case has a reference,and the number AI***

Regards

Celiwe

Telkom Social Team

Best regards,

Telkom
Telkom's reply13 Sept 2016, 11:08
Official

Hi Bethuel M,

kindly be advised that we tried contacting you with no luck.
Please be assured that we have sent your query to the billing Team for further assistance, they will be in contact with you.

Regards
Launa
Telkom Social Media Team

Best regards,