Incorrect advice given from call center agent and i must pay the bill , no ways!!!

<p>i have called telkom mobile on many occasions in which the agent advised that i recieve 100 free minutes to any network. when confirming my bill for the calls i have made , he advised that of it being R0. i doubled checked and he confirmed the same. when following up today , the next agent advised that i was billed for the calls to other networks. How is this possible? Telkom needs to rectify this urgently as i will not accept this. Do the agents not care in giving correct information to customers? this is ***** and not acceptable in the financial industry. i have a limit noted on my contract in which my bill is exceeded this limit????? do not understand.</p> <p> </p> <p>annoyed with the advice given to me by the call centre and will not rest till this gets sorted out. </p>