Incorrect advice and cheating me

<p>on the 16 February 2016 i took my Galaxy tab3 7" to telkom in Bloemfontein for repairs on the battery and it not sliding to answer calls. I was not aware the warranty is 12 months with them- but knew i had a 24 month warranty with Samsung. My plan was if Telkom are gonna charge me, i would take it to Samsung.</p> <p> </p> <p>the consultant at Telkom- who's email address is ********** did not advice i would have to pay for the repairs should it be outside warranty, they also failed to advice i would have to pay for the assessment should i reject the quote, furthermore, they did not prompt for an alternative number and knowing i have 3 contract with them i did not see this as a problem. so i gave in my device believing it would be repaired, they booked it on the number of the sim card the device was using. </p> <p> </p> <p>After not getting feedback for months, i managed to get hold of the number of the repair centre, who had sent sms's to the wrong number and didn't attempt to call. Then some person with a Nkuna surname wrote notes saying i walked into telkom and rejected the quote, i have been in George, 700kms away, for over two years.</p> <p> </p> <p>i asked them to requote it I'll pay it and take it up with Telkom, now its suddenly going to cost around R2300, to fix a device worth less than R1800.</p> <p> </p> <p>i also have a case with them, they cheated me on data- this case is from July 2015, it was closed with notes stating - will call client, and the managers are aware of this. Yet nothing was done- telkom are regular ****** in suites</p> <p> </p> <p> </p>