1 reviews | Active since Aug 2009
Incorrect address
We signed up for a new LTE router in December 2017. When we received our January invoice we phoned to ask for our address to be corrected. When we received our February invoice we phoned to ask for our address to be corrected again. Have now received the March invoice and the address has still not been corrected. What must we do to get Telkom to correct our address? Lodge a complaint with ICASA?
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Hi
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that the billing address has been updated as below,
DENEL NORTH C11
131 ATLAS ROAD
KEMPTON PARK
KEMPTON PARK
1619
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that the billing address has been updated as below,
DENEL NORTH C11
131 ATLAS ROAD
KEMPTON PARK
KEMPTON PARK
1619
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,