GE
Gregory E
1 reviews | Active since Mar 2011
04 Jul 2018, 09:15
Incorrect accounts ...AGAIN
My account is reflecting incorrectly, I am trying to get assistance which is proving difficult as your service agents do not understand what I mean when I am trying to explain that i made a payment through the self service portal which I do not enter a reference number for and she is unable to assist me.
My account is incorrect as two of my payments through your system are now not reflecting.
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Telkom's replyOfficial
12 Jul 2018, 12:45Good day Gregory123
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
Telkom's reply12 Jul 2018, 12:45
Official
Good day Gregory123
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,