Incorrect Account Upgraded

I was contacted on the 17th of March for an upgrade on my contract which is ***.<br> <br> I received a new Sim card via courier and was advised to insert it in the device to activate it which was done. <br> <br> A few days after numerous calls made to telkom mobile it was discovered that the incorrect contract of mine was upgraded. <br> <br> I have been battling to get this sorted out since then and absolutely no feedback has been given to me. <br> <br> This is absolutely ridiculous. There is no sense of urgency or respect of a clients needs with Telkom. <br> <br> I have not been able to access my number for a month. <br> <br> I demand that senior or executive management contact me to have this sorted without further delays and to find a way of compensating me for their mess ups. <br> <br> I will not stand for the incompetence of Telkom staff who cannot get a simple instruction right.