Incorrect Account Registration (No Accountability)

<p>When downgrading my MONTH TO MONTH sim only option for a LTE package I specifically stated TWICE in an email that I do not want a 24 MONTH option. I was assisted by Kyle/Lyle who done the downgrade from 100gig option to 50gig option, I emailed both him and Nasreen from the Canal Walk branch after I spoke to Nasreen in store before delaing with Kyle/Lyle . I emailed them BOTH in detail. All was well...</p> <p>To my surprise enterting the store on the 30 Sep 2016 I was told I have a 24 MONTH package which I requested yet there is no router taken with it! How the hell does that make sense whereby a person would take out a 24 MONTH contract and NOT take a device?!</p> <p>A case was logged to their IT department to have them remove the 24 month contract as this was incorrectly put in to place as I initially app**** for a month to month and NOT a 24 month. Once removed they will then start the order for the smart broadband wireless 30GB + 30GB MONTH TO MONTH from your Smart broadband wireless 50GB + 50GB. This was done on the 30 Sep 2016.</p> <p>· Ipac ref : ********** </p> <p>· Case ********** 6</p> <p>To date I have had no confirmation from Nasreen or Shaun who I delt with in the store advising me of resolve yet your twitter feed keeps telling me its being taken care of and has been escalated! Almost a month later I am still waiting! I have received NUMEROUS SMS messages advising me my query has been closed (case no: ********** 6)! Nothing has downgraded for the month as promised in store!</p> <p>I have asked for a manager to call me and NOTHING has happend. This is the level of customer service from Telkom???</p> <p>YOU INCORRECTLY CAPTURE MY ACCOUNT CHOICE AND NOW I SUFFER AND HAVE TO CONTINUOUSLY FOLLOW UP!</p> <p>I WANT A ANSWER NOW!</p>