Incorrect account info!

Telkom call center is filled with a bunch of *********** people who cannot read what is going on with a client's account and they give incorrect information. My account was in arrears by 1 month. I called and asked if it would be a double debit or if I can pay via eft. I was advised to wait for the double debit. Yesterday 31 Jan I was advised there is no debit order and I was sent banking details. I paid via eft and I now I'm sitting with no money because they also debited 😡😡😡