1 reviews | Active since Jul 2017

15 Jul 2017, 13:11

Incorrect 26 month contract mistake!!!

<p>Hi</p> <p> </p> <p>I called the call centre and they advised my contract is ending in september which i said is impossible i have the contract in front of me and it is ending on the 26th of July the date i signed 2 years ago.The lady spoke to her TL who said there is 2 dates on the system and i must go into the store and tell them it is incorrect.I get to the store and the lady checks my contract and asks me if i changed anything on the contract i said no the only issue i once had was you guys were charging me R349 instead of R329 and i only picked it up 3 months after i took out the contract and i hello petered and it was all sorted out! Clearly something went wrong when the correct price was changed.I do not need this headache of running around this was a mistake on your end and i need it sorted i will not be paying for the next 2 months whether you like it or not for this phone contract ( ********** 555)!</p>

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Replies (2)
's update22 Jul 2017, 11:08
Reviewer Update

Still waiting for telkom to call me back regarding cancelling this contract.By the end of this month I have paid full 24 months don't **** me with a 26 month contract.Lucky I kept my contract or else you people would have ****** me .Absolutely disgusting service!

's update29 Jul 2017, 23:30
Reviewer Update

Telkom has realised their mistake and my contract is ending at the end of the month as per normal,thank you for "freeing" me