Incorrect

To whom it may concern

Please assit me with this debit order issue for January 2018.

I always call to check what I'm owing each month since I'm unemployed so that I can make arrangements for the funds needed to be in my account before the debit date.

This month when I called in it was stated that my amount due will be debited on the 2nd of January 2018.

The funds were in my account but the next day which was the 3rd I realised that the money was not debited off my account.

I called telkom and spoke with a consultant regarding this issue and I also have the recordings I've decided that all these telkom calls need to be recorded since telkom says calls are recorded but when it comes to solving an issue no one seems to know what's going on.

The consultant told me that a debit was unsuccessful on the 29th of december 2017.

which was not exactly the last day of the month as well and it was not the date I was given. My debit order date is also set for the last day of every month.

The consultant said that I should wait till the 5th to see if my account will be debited and still no debit went off.

Please understand that I will not pay a debit order rejection fee because this is not my fault at all Telkom gave me a date for when the funds should be in my account and it was.

I have 2 contracts with Telkom it would mean me paying an extra R400 for what exactly?

Also Telkom still hasn't gotten back to me about my airtime that was just taken away from me about 3months back almost R100 just dissappeared off my account.

Please sort these issues out also please find attached the recordings.

I am unemployed yet I make sure I have the money for my account every month please understand my situation I just make it to pay my account it's not nice to have to pay more and unexpected amounts too.

I am sending this e-mail so that my account will not be suspended and also for telkom to tell me what to do next do I got deposit the money or what for this month's debit.