1 reviews | Active since Sept 2017
Incorrect 24 Month Contract
I requested a month-to-month contract for an ADSL service, but when I check my invoice, Telkom had allocated a 24 month contract. Note I did specifically not request or receive a device (modem/router). I have for several months now tried to rectify this, but I get absolutely no response from Telkom (in store complaints, call centre, logged billing disputes, email to ********** ********** **********
This appears to be happening to other people as well - based on experiences shared by other people.
It is almost impossible to get issues such as the above resolved using the normal Telkom channels. Other service providers respond almost immediately with effective channels for issue logging - how does Telkom expect to survive with such dismal customer service?
Hello Vari
This response serves as confirmation that your query has been received.
Your reference number : AI***
Please send us a private reply with the telephone number for our fulfillment team to assist further.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello Vari
This response serves as confirmation that your query has been received.
Your reference number : AI***
Please send us a private reply with the telephone number for our fulfillment team to assist further.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Good Day Vari,
Thank you for your post.
This is to confirm that your query has been received, we will look into the matter and provide you with feedback.
We really apologise for any inconvenience caused to you.
your reference number :AI***
Regards,
Portia
Telkom Social Media Team.
Best regards,
Good Day Vari,
Thank you for your post.
This is to confirm that your query has been received, we will look into the matter and provide you with feedback.
We really apologise for any inconvenience caused to you.
your reference number :AI***
Regards,
Portia
Telkom Social Media Team.
Best regards,