JvdM
Jacques van der Merwe

1 reviews | Active since Jun 2010

17 Sept 2015, 20:49

Incorerct charges on phone bill

Hi there,<br> <br> I have noticed that there is a charge of R86 on my bill. The description says WP 2014 VAAL TRIANGLE WP (VTR). I have querried this before and it was removed from my account. If i'm not mistaken this is something to do with a listing at a company called Trudon. I did not sign up for anything relating to this. I'm not a contract but have a month to month billing. I want this removed from my account and i want to be refunded for all the payments i have made towards this. On my latest account it is showing payment 9 of 12. I want to be refunded for all of those payments. If you say that i signed up for this, i want you to show me proof of that.<br> <br> I have tried contacting you via your website multiple times with no success. I'm currently out of the country on business and cannot be reached by phone. Please communicate via email.<br> <br> Regards,<br> Jacques

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Replies (1)
Telkom
Telkom's reply17 Sept 2015, 22:39
Official
Hello vdmerwj6,

Thank you for making contact with us.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Bongani
Telkom Social Media Team
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