1 reviews | Active since Nov 2022
Inconvenient service.
I ordered a contract update spoke to an agent to finalize everything , the process went well, even set up the debit mandate that is cool. The catch is I did not receive any Sms or even an email confirming the upgrade. I persistently call the call centre to ask how far is the order, yesterday it was pending processing. Today I call I am told the laptop is out of stock mind you Friday when I spoke to an agent he reassured me it is available. The agent I spoke to today, would not answer my questions instead she hung up on me while I asked her a critical question as to when will the stock be available. The fact that I ordered online should mean that I should have at least have some type of proof that the order is underway especially if a debit mandate has been approved and I should get my order within at the very least. IS TELKOM RUNNING A ****? BECAUSE IF IT IS NOT YOUR CALL CENTRE IS VERY UNPROFESSIONAL, YOUR ONLINE PROCESSES INCONVENIENT THEY DO AID YOUR CUSTOMERS THE WAY IT SHOULD.
