JM
Jabulile M

1 reviews | Active since Nov 2022

09 Apr 2024, 12:43

Inconvenient service.

I ordered a contract update spoke to an agent to finalize everything , the process went well, even set up the debit mandate that is cool. The catch is I did not receive any Sms or even an email confirming the upgrade. I persistently call the call centre to ask how far is the order, yesterday it was pending processing. Today I call I am told the laptop is out of stock mind you Friday when I spoke to an agent he reassured me it is available. The agent I spoke to today, would not answer my questions instead she hung up on me while I asked her a critical question as to when will the stock be available. The fact that I ordered online should mean that I should have at least have some type of proof that the order is underway especially if a debit mandate has been approved and I should get my order within at the very least. IS TELKOM RUNNING A ****? BECAUSE IF IT IS NOT YOUR CALL CENTRE IS VERY UNPROFESSIONAL, YOUR ONLINE PROCESSES INCONVENIENT THEY DO AID YOUR CUSTOMERS THE WAY IT SHOULD.

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JM
Jabulile M's update09 Apr 2024, 17:37
Reviewer Update
I would like to express utter disgust for the service rendered by Noxolo Ngubane, I am left completely convinced that telkom customer service agents are unprofessional and untrained and if they are trained they are trained to lie to customers. I spoke to Siyanda who explained the whole process he was patient enough and I would like to conclude that Telkom your gents are running a sham on behalf of your company and dragging Telkoms name in the mud. Not only that but they do not take customers seriously instead they lie which is disappointing. And for the mere fact that Telkom does not even have a complaints department is utterly discouraging. The level of laid-backness your agents have with product servicing is disappointing. First point of service agents you should look into should be Lindo, who was some what not honest about the availability of the product and Noxolo for her lies mind you tell that person she is old and clearly immature to understand the nature of the customers who call in to be services she must grow up.