Inconvenient service and rude staff that think they doing you a favour

I received a call to upgrade my contract and I explained to the call centre agent that I would like to cancel my contract. The call centre agent explained that I will need to go to the store to cancel my contract as they are unable to do it on the system (shocking and inconvenient but okay..) I then go to the store near me at The Glen shopping centre just to find out that it should actually be done online and was given a 3 page document with steps to follow . After asking the lady at the store if she could please assist me as I am already at the store ...I was given attitude and utter rudeness. I would assume that a company like telkom would have better trained staff that don't give you wrong information and treat you like they are doing you a favour!!! Make processes easier for your customer,instead of wasting paper and giving us 3 pages of steps to rather have a function that can allow you to cancel your contract at the store. Poor and frustrating service!!!