Inconvenient

Telkom tried to debit my account the day before my Debit order date. It bounced. Since then, trying to pay that account has been an absolute pain.

Firstly, the app and web portal are not user friendly. Its hard to figure out where to make a payment.

So I call the customer care line. I couldn't even speak to an agent because apparently people can't answer their phones when working from home. I get redirected to their Whatsapp chat which redirects me back to the same app and portal that is a pain to use.

Eventually I figure it out. Yesterday, the payment system wasn't working due to an "internal error", today, self service isn't working at all.

This has really been such an inconvenience. And now they're probably gonna wanna put it on my record that I didn't pay when it's been sooo difficult to make a simple EFT because of them 😐