INCONVENIENCED CUSTOMER

i went to centurion mall telkom to do my landline application for my new business. to my suprice when i got to the shop i was told that Marks has chosen a package for me, after going forth and back with the manager on duty on Tuesday evening, and her informing me that they have to start the application from scratch and it will take long---i decided to pay for that package and left. today i call the center on 10213 and im informed that the store in centurion mall linked my business adress to my personal adress now my land line number is appearing as 012 number. SUCH INCONVENIENCE

i have given Marks all the documents showing what my adress is and he asked me to confirm.

is this how Telkom treats customers, stressing them instead of helping them.

can this matter please be resolved,i need to have a landline number.

ive paid R700 already for activation,worse part i cant get hold of the store when i call