Inconvenienced customer

I have been a customer with Telkom from July 2023,i bought a data contract with a router,contract ended and i renewed it in January 2026 and my debit goes off on the 15th which is my pay day. Later this year in May i bought a cellphone contract and debit is to go off on the same day as the current contract.

Over the past weekend i get an sms that my service has been suspended,i ignored thought it was sent in error,so today i made a call but it said my service has been suspended so i visiter the telkom store in Bridge City Kwamashu where i took both of my contracts to get assistance,when i got there i was told that the debit date on their system shows the last day on the month. The bank mandate shows the 15th.they also told me i am behind with 2 months debit orders for July and August and there is also a bank charge so the total now it R1000.00.

So i kindly requested that they fix wht ever mistake they made with my debit date,make an arrangement for the debit order they missed for July,clear the extra bank charge and unsuspend my service.

They told me that cannot be done, my account had no funds and i need to pay before i can get my service unsuspended. No apology nothing. Now why do i have to be inconvenienced for Telkoms error? Mind you my credit profile is going to be affected now because of this. On top of that i was told that should my account be credited now,Telkom will debit this R1000.00.

Can i not be inconvenienced because of Telkoms error, i need my service up and an arrangement made for the 2 months not a once off payment,i need my account to be debited on the correct date i had chosen,i need the extra bank charge to be cleared,i will not be liable for Telkoms fault.

I have been loyal to this service provider and i never missed a single payment.

I need this issue resolved.