inconvenience

when deciding to switch my service provider from mtn to telkom and keep my mobile number, the switch went through very smoothly. I switched over to telkom on a data contract and never had any problems until my contract came an end. I took out another contract with telkom but was informed that in order for me to keep my number I would need to send an email to cancellations team and request to change my number to prepaid then get my number ported on to my new contract, which I did and was informed I needed to wait 21 days for the process to be completed and they will get back in touch with me when it is completed. I waited 24 days, went through to the call center only to be informed that it hasn't been cancelled and that I need to email the cancellation department if they received my previous email with the attachment because I unfortunately deleted the email which I sent them. I mailed the cancellation team and finally got response that my contract will expire 31.08.2017 which it did. The next day I went into the store to get my number ported which I have been using for 10yrs already and it's on my c.v and that's the number I get my notifications for from my bank and everything else, only to be told that the cancellations team cancelled my whole contract including my number and the sales rep at the store who seemed very helpful and was going to do his best to get my number back as I might not even get it back as it is going to be a long process. He informed me he will get back in contact with me via email which he never did and now I don't no if he even started the process or not. I feel really let down by what has happened and will prob change provider after this contract expires if I don't get my number back or if i'm not happy with the way my complaint is going to be dealt with as this is going to be such an inconvenience to me now especially as i'm in the process of looking for a new job and the number on my c.v is the number which you guys have cancelled and not following a request I made