MT
Mpho T

1 reviews | Active since Oct 2016

17 Oct 2016, 08:19

Inconvenience

<p>My cellphone contract was suspended due to overdue payment which then Telkom had informed me that I needed to pay the overdue payment in order for my line to be reconnected.</p> <p>They debited the amount, I called to enquire about my line being reconnected they informed me that I needed to pay a certain amount in order for my line to be reconnected. I paid that amount. still not reconnected. They told me that rest of the amount due wil be billed on my monthly account but my line will be reconnected .</p> <p>I called TELKOM again to enquire they told me that my first payment wasn't reflecting I followed up with them and managed to get an update for my first payment. I called TELKOM again to enquire about my line then they told me tha</p> <p> </p> <p>I called TELKOM yet again to enquire about about my line and I was told that it will be reconnected within 72 hours. I called again to enquire about my line as it wasn't reconnected and now they are saying they won't be able to reconnect my line due to an outstanding amount.</p> <p> </p> <p>All this now is different from what I was told from the agents I would chat to online to the call centre agents who I called a number of times. I was told I needed to be pay the amount which I had paid and my line will be reconnected and I will be billed month end but my line will be reconnected. </p>

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