Inconvenience

Client/Customer: Tamzyn Rae Le Roe (Id no: ***)

Telkom Account Number: ***

Call Reference Number: ***2

I have an ADSL WiFi router with a 2year contract installed since last year Feb, however for the past 2-3weeks could not get connection.

After putting the device on & off, etc, I tried calling Telkom on the 25/03/2022, from my work phone and my cellphone on the following contact numbers:

- 10210: doesn’t ring, call just ends

- *** : doesn’t ring , call just ends

- 10213: call ends, but to no avail and are no contact numbers are provided on the website either.

Eventually on my 3rd attempt on the 29/03/2022 I called 10210 again, got through to Nomfundo, who logged the incident with the above call reference number.

A technician: Terrence came out to my residence on the 01/04/2022, 3times and told me that the cable had been cut, as the copper was ****** and he will get a cable guy to come and replace it.

Later that same day another technician by the name of Morris, came out and explained that they will not be able to replace the cables, we need to go into a Telkom branch and migrate to another device.

On Sunday, 03/04/2022 I went to the Canal Walk – Telkom branch stating the above and was told by the in - branch consultant that we cannot migrate.

The only option would be to cancel my current contract and take something else, however this will cancellation will cost me R807 to do!!

I am extremely upset because I am paying my monthly installment however the technicians will not replace my cable.