Inconveneinced due to incorrect information

I initially requested a cancellation of the above telephone line in Jun 2015, cancellation ref ***A. <br> <br> I then was told that I needed to pay the account for July (30 days notice), which I paid, as I was advised that I would get a refund when the cancellation went through. <br> <br> I suddenly received a received a bill for August, so I called the billing help line and logged a dispute with Nonhle Hlenwa, Ref ***2, who advised me that it would take 10 working days to finalise the dispute.<br> <br> I then received a bill in September showing a credit amount, so I logged a call to get the refund paid back to me, Ref ***8. I was called then next day by Carol, who I an very impressed with, she stated that they are ready to pay the refund, but cannot do anything until the dispute, ref ***2, was resolved.<br> <br> On calling the billing call centre I escalated the issues to the team leader, Waseemah, and was told that a dispute would take 4 - 6 weeks to resolve, and that I was given incorrect information by the initial call centre agent.<br> <br> I therefore request that this dispute be escalated and looked into ASAP, as your expected turn around time of 10 days is well over due.<br> <br>