Inconsistent Service Provider (TELKOM FINRITE)

Telkom Insurance (Finrite) is annoying me at this point.

On my first claim (2018) I was quoted an excess fee of R1000 instead of R750. I was also given the wrong reference number by Thembani. So then that meant I had to be given back my extra R250 that I paid.

My second claim (about +- 5 weeks ago) I was quoted R1000 & I told the consultant that they owe me R250 and I’ve paid R750 and sent my proof of payment via email. She said she understood everything and that they were going to start repairing my device (this was two weeks ago). Today I get an SMS saying that I should pay my excess fee as my handset won’t be repaired. So I’ve been phoneless for +-5 weeks because of their inconsistency! I’ve paid!! Fix my phone!