Inconsistent, Inaccurate billing & Poor Service

<p>I have a post paid LTE account that provides me with 10GB data(plus 10GB night surfer) for over a year now.</p> <p>Consistently whenever i depleted my monthly 10 GB data, i would be disconnected accordingly and would have to load more data. For the month of July i was shocked with a line item amounting to R975.46 for "Usage Fees".</p> <p>This is apparently for the data consumed after depleting my recurring monthly data. Why was my service not disconnected as per usual? Why was there no notification/communication advising that that i was incurring charges? I then opened a case(<strong> ********** 9) </strong>and it was closed without anyone contacting me. I have since opened a new case ( ********** 2). This is really poor service and very much ********** to operate like this</p> <p> </p> <p> </p> <p> </p> <p> </p>