Inconsistent Bills and Terrible service delivery by Telkom

Good Day I would like to know from Telkom why their customer service is so pathetic. I completely understand their staff is working from home, but after having to hold for 30-40 minutes for an operator and the line being cut I would expect a call back.

Secondly, I have committed to paying a set amount each month for a contract but for MONTHS each time I have to pay THOUSANDS of rands more for no valid reason.

My bank account is endlessly being debit ordered when I have cancelled the debit order and made manual payments. This in turn leaves my bank account in a deficit of almost R1000, so I would like to know why are you still debit ordering my account when you have already received your money.

Thirdly, when I call your customer care the automated voice gives me a total due and when I speak to a consultant it is a completely different amount that cannot be explained?

I am honestly disgusted in your service and would like answers. I refuse to credit my account with airtime that has to be wasted by waiting on the line for a long time. I feel ****** by your company. Your service is unprofessional.