1 reviews | Active since Oct 2013
Inconsistency on important aspects that is Telkom
Last week, I found myself excited to join the ADSL world & get myself some Internet, after much searching, I thought that Telkom would be the most credible institution to join. I contacted the Call Centre & spoke to a lovely lady who explained the packages & I picked the one best suited to me at R579 uncapped 2mb line. She explained that installation is free & that no other charges would ensue. Only to get an SMS to advise that I'm required to pay a R700 to secure my installation, by this point I was upset, & called to confirm what this was. Again, a kind gentleman explained the need for this charge & I understood but found myself more upset that this was not advised to me sooner so I'll be prepared for it. Today I went to pay the R700 and was advised that the monthly subscription is no longer R579, but R609 since the 1st August. I CALLED LAST WEEK! that was the 12th August, 12 days since the first & was still quoted R579, Why? Then the lady at the Telkom Direct Store in Century City (where I paid the R700) told me that I might get double charged on my first subscription payment as there are extra charges involved. I am peeved and am fully prepared to cancel without even starting,
Thank you for contacting us.
We will look into your ADSL query, and provide feedback the soonest.
We do apologise for your experience.
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Regards,
Fridah
Telkom Social Media Team
***
Thank you for contacting us.
We will look into your ADSL query, and provide feedback the soonest.
We do apologise for your experience.
Your social media ***
Regards,
Fridah
Telkom Social Media Team
***
