Inconsistency and no investigation

<p> Telkom must be the worst service provider. I got debited on the wrong date and when I made follow ups I got no joys from them. Currently telkom has charged be over R200 in access of what my debit amount should be and I have no idea what this is for. I tried to enquire why I was debited on the wrong day but I was sent from pillar to post. I asked for an investigation but never got this. I am at a point where I actually want to cancell my contract with telkom. </p> <p>Sent from Yahoo Mail on Android</p> <p>On Wed, 28 Sep, 2016 at 14:29, Rofhiwa Pearl Raphalalani<br ********** wrote:<br />Hi Lungi,</p> <p> I saw someone from Telkom has tried to call me, I missed the call since I was on another line. </p> <p><br />I am surprised to be getting sms saying my case has been resolved. No one from Telkom has explained how this has been resolved. I am not happy with the service I have been receiving from Telkom. How does a case get closed without both parties being consulted?</p> <p><br />Please send me the recordings as I had previously requested.</p> <p><br />Kind regards <br />Pearl </p> <p> </p> <p> </p> <p> </p> <p><br />Sent from Yahoo Mail on Android</p> <p>On Tue, 27 Sep, 2016 at 17:11, Rofhiwa Pearl Raphalalani<br ********** wrote:<br />Hi Lungi,</p> <p>Thank you for getting back to me.</p> <p><br />I think you are failing to understand why I logged my query this morning.</p> <p><br />I called sometime ago I think in August or end of July to ask for my debit to be changed from the 25th to the 28th of every month as I would be moving jobs. The consultant I spoke to said she would action this accordingly.</p> <p><br />I called this morning and spoke to Simphiwe Shange who advised me that the 28th Telkom does not change any debits. And I advised her about my call that I had previously made. And requested that she goes and listens to my previous calls. She advised me that you would be listening to the calls today and you would call me before one. In the same conversation she also mentioned that Telkom does not debit on the 28th but on the 27th and that my debit date order was loaded on the 27th which is not what I had arranged with the consultant I spoke to at end of July/beginning of August. Further more telkom debited my account on the 25th and not the 27th as Simphiwe has advised is the debit order date loaded on the system.</p> <p><br />I called back several times, I spoke to Lindi we who said you were busy at 13:10 and I told her I would hold for you. For some odd reason I was cut off. I called again and spoke to Amundus who said you were not on the floor and he would email you.</p> <p><br />Currently my account is sitting on a negative balance and Standard Bank is going to charge me 23% of the money that you had debited. </p> <p><br />I would like you to fix this and in the process refund me the interest that standard bank has charged me.</p> <p><br />Would be so kind to also send me all the call recordings as I feel this matter has not been investigated as I had previously requested.</p> <p><br />I would appreciate some feedback ASAP regarding this matter.</p> <p><br />My alternative number is </p> <p><br />Kind regards <br />Pearl </p> <p>Sent from Yahoo Mail on Android</p> <p>On Tue, 27 Sep, 2016 at 15:53, Lungi Cele (LP)<br ********** wrote:<br />Good Day</p> <p> </p> <p>Hope this email finds you well.</p> <p> </p> <p>Kindly note that your debit date is 25th of month, In which it was a holiday (Heritage Day).</p> <p>We do not debit on holidays.</p> <p> </p> <p>So , it is only fair to debit customer after the debit date.</p> <p> </p> <p>Please find the lists below of our debit dates should you wish to change</p> <p> </p> <p>5th of the month<br /> <br /> <br />15th of the month<br /> <br /> <br />20th of the month<br /> <br /> <br />25th of the month<br /> <br /> <br />Last Day of the month<br /> <br /> <br /> </p> <p> </p> <p>Thank you</p> <p> </p> <p>Kind Regards,</p> <p>Lungi Cele</p> <p> </p> <p> </p> <p>From: Amandus Luthuli (AS) <br />Sent: 27 September 2016 01:38 PM<br />To: Lungi Cele (LP)<br />Subject: Escalation<br /> </p> <p>Lungi Cele </p> <p>Customer asked to speak to lungi cele<br />customer wanted her pesiphically <br /><br /><br /> customer called in with over debit and was debited on wrong data this morning called in customer was on hold for Lungi Cele </p>