Inconsistency

Been struggling for the past few months with a Telkom Mobile account firstly their is no consistency when it comes to what is kept on record every time I have called i am told the same the story and need to wait 24 to 48 hours, I have even been told to take the 8 hours of a day and substract that from 24 and that is how long it will take. Seriously I just want to get everything sorted. The call centre is useless and has been no help, when I request to speak to someone higher no one is available. I have to call in everyday, today is Day 6, to get feedback and check the status of issue and I am still where I started.