Inconsistency

<p>My line was suspended due to non payment that I understand but what I do not understand is the inconsistency regarding my case. The outstanding amount was successfully deducted from my account on the 27th of June but to this day my line is still blocked. I spoke to an agent who advised me that everything will be sorted within 7 days. The 7 days has passed already and nothing has happened. Wednesday 07/07/2016 I spoke to Nosihle who assisted me and provided me with my case number, well advising me that I should get a call by Monday to clear everything since it will take 72 hours and I understood. Yesterday, Monday when I called in again I spoke to Katlego who advise me to patiently wait for the call I was promised by Nosihle. Katlego assured me that I would recieve the call either before close of business yesterday or today. I decided to call in today just to check on the status and I was attended by Thobeka who told me that I have to wait until the 18th of July for everything to be sorted out. What is it this week-to-week run-around? It is tiring and annoying. You cannot keep sending people from this 72 hours to the next.</p> <p> </p> <p>What I fail to understand as well is that my package includes data and minutes but I will not get my package for the months my line was suspended even though I had paid for them, why is that? Akere the agreement is that you get your dues and I get mine?</p> <p>I honestly cannot wait for September for this stupid contract I have with you to end.</p> <p> </p>