Inconsiderate , Poor Customer Service

Well, I'm writing this review sitting on a long queue at Telkom in Musgrave branch. I am here to do a top-up on the Wi-Fi but I'm told to sit and follow the queue that is for different queries. People are sitting for hours on end with the consultants because they have different queries. My question is, can't you guys have an express queue for people who are here just to make payments for accounts and do top-ups? The gentleman I spoke to told me straight that express queues do not apply in their branches. I love telkom but the staff there are very inconsiderate. Do they even have Managers in these branches. Do they know about different strategies for customer care? You guys need to re-think this.