Inconsiderate

Good day

I am a very unhappy customer at this moment. I have a problem with charges that I incurred from telkom that are not even my fault. I then phone telkom and I get told by a consultant there is nothing she can do about my phone being blocked.

Firstly, telkom went into my account in june before my contracted date of debit order only to get insufficient funds from my account and I got charged for that.

Secondly, July I got a debit order of more than the agreed amount from telkom of which I reversed and thereafter I phoned telkom to query the debit order, I got the amount disputed and a case was logged n i was assured the amount will be credited to my account, therefore I was advised to deposit my normal debit order amount.

Thirdly, I was called mid August by some lady from telkom collections about debit order that needed to be reinstated. She first started by telling me I had arrears I told her she was wrong because I will not be held responsible for any charges that are caused deliberately. I do not get money in my account before the last day of the month, hence I requested the debit order date to be the last day of the month Not any day before. She assured me the debit order will run on the Monday after the weekend as month end was on weekend and I was also assured that I only had to pay my normal installment of 240.00 of which the debit order did go off for that amount.

Now to my surprise I get a message this morning about my service being interrupted. I phoned telkom customer care and I got assisted by a lady who didn't help me much and made it sound as if I don't have a choice but to have money in my account before the weekend of month end. I asked her to transfer me to a department that will help but she couldn't because you telkom and their department don't hv direct lines of each other. She said she will log a case and that I will be called, I asked where am I going to be called as my fone is suspended? Like telkom staff she never had a solution for me..

Please get your house in order and let me know what is going on. If you saw the need to suspend my phone, didn't you atleast have the decency to inform me prior to suspending my phone, and why was I assured by your collections that my account is in order? And why don't you have records of all calls I made and calls I received from you.

I am truly not happy. Now I had to pay an amount of R171 that I don't know where the charges come from of which I also have to wait 24 hours before my phone gets unblocked, in the mean time what do I do. I have emails to send, I have school work to do, I have calls to make and receive.

Please get back to me urgently.

Regards. L Magagane ***