Inconsiderate and no descretion/respect toward Paying Customers

I have had a really bad experience with Telkom's customer service. I had an LTE contract for approximately 5 years + with Telkom. The first two years were mediocre - service up and down. The latter part of the journey was just not pleasant. Ever so often connected without internet and when you call the call centre they are aware that there is an outage but have no idea on what the expected time to resolution is. Then there was always "We know Lenasia South has poor coverage but Telkom is not going to do anything about it". I do not know if the attitude is **** the Indians because they do not matter or something more sinister. The sucker that I am, I took a Fibre contract whisch started in February 2023 and now I regret this decision. I did not have internet coverage from Saturday the 15/04/2023 to present and when you call the service desk it is the same old answer " Technicians are working on the issue but we do not know when it will be restored. A person would think that a company with the customer base as large as Telkom there would be some type of backup sytem in place when the production system is broken a Disaster Recovery System is brought up to keep customers connected even with limited access but atleast something to show integrity and compassion for paying customers. Today being "EID' our Religious celebration we do not have access to the internet and data to contact our loved ones and wish them. There is no accountability from the very Top of Telkom's management therefore their staff just tell you limited information which is basically no information. Whether you called or not it means the same, you still do not know any more than you knew before you made the call.