MK
Mary K

1 reviews | Active since Mar 2013

07 Dec 2016, 18:31

Inconsiderate and ***********

<p>I have logged several calls for my business line, 011 ********** . they get closed whilst the problem still exists. logged current call on Mon until today no one has attended to it. I run a take away outlet. a great deal of business comes through telephones. I have been without service for weeks now.</p>

0
Replies (3)
Telkom
Telkom's reply08 Dec 2016, 09:57
Official

Hi Mary,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Support team.
Your reference number is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

Telkom
Telkom's reply08 Dec 2016, 10:24
Official

Hi Mary,

Your fault *** is still open and in hand with our Dispatch team. I have escalated it with them [ESCALATION LOGGED SUCCESSFULLY - REF NO : 12293] for an ETR or at least feedback on the fault. I will keep you posted, thanx.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

Telkom
Telkom's reply09 Dec 2016, 09:11
Official

Hi Mary,

I'm glad I could assist in getting Tiaan out to assist asap. We are truly delighted that we are satisfied with his services, thanx.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,