Inconsiderate!!!

I have had the worst experience with Telkom customer care. I called a week ago asking them to send me a settlement letter for my contract which didn't happen. I did my follow up today and Kwanele Ximba told me that she had to log another request and id have to wait another 72 HOURS!!! I told her I was not going to wait another 3days and asked her to put me through to the department that deals with this of which she did..I spoke to Takalani Mungedzi and he was busy trying to solve my matter and told me id get the settlement letter today but unfortunately we got cut after being on a call for almost 30min.. I called back and asked the guy that answered to put me through to Takalani and he said he was not allowed to transfer calls and that I had to do everything i had already done with Takalani all over again with him!!! I mean I was almost done with resolving my issue with Takalani then the call got cut and I'm told I must go through everything again with a different person?? That's just the worst service ever!! So inconsiderate