Incomptetence at its best

My agreement with Telkom Mobile is that they should debit my account on the 25th of every month. Telkom didn't debit my account on 25 March 2015. On 9 April I called and enquired why I was not debited, and the answer was that the billing department has problems. On the 14 of April 2015 my account was debited with the March amount and April amount. The April amount is due on the 30th of April. This morning (16 April 2016) my account was suspended. The reason was that I had an overdue amount. <br> This morning I spoke to Asanda and was told to wait for 24 hours before my line can be reconnected