Incomptent staff and very bad service

Telkom employees giving me the run around and wasting my time. I went to the Musgrave Centre office to get a new ADSL line and brought all my documents which were checked and confirmed by staff. Then the system went down after an hour of sitting waiting for the process to be complete. The attendant assured me this would be sorted and that I would receive an SMS confirming my application. Two weeks later I went to the same office to check progress because I had heard no word. Ryan took my details and promised to let me know what was happening with my application, but they were quite dismissive. To date I have heard nothing. I called the office today and I was told my application was not on the system which is nonsense considering that I had been there twice already. I needed a connection for my studies that begin today and have no time to chase after a people for a paid service.