Incompotents *****s

<p>Stated below is communication from myself to Telkom, who still have not bothered to respond.</p> <p>They were paid in May 2016 and it is September with no feedback.</p> <p>Thet have no management and cannot be said to be a service provider as the only thing they do is to ***** your money and time.</p> <p> </p> <p>Still waiting for some form of feedbac****!!!!!!!!!!!!!!!!!</p> <p> </p> <p>From: Kimiko <br /> Sent: 12 September 2016 02:53 PM<br /> To: ********** /> Subject: RE: Formal Complaint</p> <p> </p> <p>I AM STILL WAITING.</p> <p> </p> <p>From: Kimiko <br /> Sent: 12 September 2016 12:31 PM<br /> To: ********** /> Cc: Byron <br /> Subject: RE: Formal Complaint</p> <p> </p> <p>Still awaiting feedback regarding this complaint, the line has been installed, but it is not a 10meg line, Telkom installed only a 4meg line.</p> <p> </p> <p>Please resolve this matter today as well as the rest of the complaint as all correspondence will be given through for legal action to be taken.</p> <p> </p> <p>The service from Telkom is pathetic to say the least, your technicians are rude and have no concept of time.</p> <p>Telkom has no concept of time.</p> <p> </p> <p>Your managers are clearly useless, up until today not one of them has bothered to phone me back after numerous requests, your escalations department is non existent and they clearly have no manager.</p> <p> </p> <p>Is there any competent people employed by Telkom.</p> <p> </p> <p>From: Kimiko [<br /> Sent: 06 September 2016 11:17 AM<br /> To: ********** /> Subject: RE: Formal Complaint</p> <p> </p> <p>Please supply feedback regarding this complaint, or get a manager to contact me as I have requested this every single time and no one has the decency to pick up a phone, surely Telkom has one competent staff member.</p> <p> </p> <p> </p> <p>From: Kimiko [<br /> Sent: 01 September 2016 11:04 AM<br /> To: ********** /> Subject: Formal Complaint</p> <p> </p> <p>Good morning,</p> <p> </p> <p>As per telephone discussion.</p> <p> </p> <p>I have phoned numerous times to be placed on hold between 15min and over an hour to speak to escalations or the technical manager (neither of whom has the common courtesy to phone back after a complaint has been made)</p> <p> </p> <p>A complaint was logged with escalations and I was assured I will be contacted the same day, that was a month ago and I am still waiting!</p> <p> </p> <p>Also please accept this as a formal complaint against every person dealing on this account, I will require feedback as to how these people will be brought to task.</p> <p> </p> <p>I have numerous booking dates confirmed by sms and not even as much as a phone call by Telkom to state they will not be coming out, resulting on wasted time, who can I hold accountable to pay me for my time???!! And also the other residents who had to take unpaid leave to assist us in getting our line up????!!!!!</p> <p> </p> <p>Your technical department is so *********** they don’t even rebook calls with clients.</p> <p> </p> <p>Yet again a sms was sent to confirm booking for 03.09.2016.</p> <p> </p> <p>Payment was made in May, so officially Telkom has ****** my money, how will I be rebated for this?</p> <p> </p> <p>If this is not resolved on 03.09.2016 legal action will be taken.</p> <p> </p> <p>I do not give a damn how they resolve this installation, but due to the *********** slack service note the first 7 months will be on Telkoms expense and additional to cover for monies lost due to Telkom incompotence, surrounding neighbours will not assist again, if they have to work 24 hours to get this fixed so be it.</p> <p> </p> <p>Ensure the escalations manager contact me within the hour and is not on yet another tea break.</p>