INCOMPOTENT AND PATHETIC SERVICE SERVICE

Gooday

I am highly aggrieved and disappointed in the lack of service I have received thus far from you guys!

I have placed a order on Black Friday which was last year November for a 20GB DAY+20GB night data contract for R199. After a month of waiting for delivery and activation of services I get a delivery to my work of the product round about the 22st December 2017. Upon opening the package at home to my surprise it’s a Huawei P10 lite phone and a prepaid sim!!!!!! I immeditaly called into your online sales team who escalated the matter and said that someone would call me to collect the handset and till today that has never happened and I have heard from no one as yet?????

Now I need this matter sorted out ASAP and I want To know I I will be compensated for this LONG LONG wait as well as the inconvenience for having to fork out extra money on using mobile data during this long tedious wait and I still don’t know when the device is going to be collected and my router delivered.

My details:

Eugene Adonis ID: ********** 133089 Contact: ********** 261

Awaiting a speedy resolution!!!

Regards

Gino