Incomplete supply of order

In early June I ordered a Telkom Simple Package that was to include 10GB of capped data, a modem and a ****le with 2GB of data/month. <br> I have received the modem that was installed by a contractor who had no proper identification. After installation I was told that he would come back with the rest of my package (the ****le) and papers for me to sign the following week. This did not happen.<br> <br> I was told that the ****le needed to be collected from a Telkom Shop. I visited Telkom at Alberton City but they did not know what a ****le was.<br> <br> After 35 days and hours of wasted time contacting 10210 and trying to elicit help from no less than 18 agents in attempts to have the line repaired and the rest of the package delivered, I regret to say that I have not succeeded.<br> <br> In this 35 day period the internet service has been intermittent to dysfunctional and completely unusable for about 8 days. It has only recently (23 July) permitted some internet usage.<br> My order was accepted with alacrity but 35 days later I still await delivery of the rest of the package.<br> <br> I have also been charged for this half hearted internet service (including the more than 7 days of total blackout)<br>