Incomplete service

I had my landline installed on Monday the 25th (a transfer from my old residence). I noticed 2 days later that my DSL speed was bad, and that there was a horrible noise on the line. <br> <br> I report the fault and wait. Today (29th of May) the faultsman calls to tell me that he's located a fault in the underground cable. He says he'll have to book it to the jointing section and they might not be able to attend to it until Monday. I used to do faults for Telkom many years ago and the proper procedure is to look for spares in the line and change it over. Only if the are none does it go to the jointers. I asked him if the were spares and he said yes and he'll see what he can do. There is still a noise on my line and he clearly didn't feel like working on a Friday afternoon. <br> <br> This is unacceptable service on a new line, especially when the problem could have been solved but wasn't. Now I have practically no internet until the earliest Monday!