Incomplete Service

I had a Telkom line installed, was never provided with a Username, Password or email address.<br> <br> The Telkom technician that instaIled the line could not assist me, I have gone to Telkom Menlyn, spoke to an EXTREMELY unhelpful consultant that could not assist me.<br> <br> So where to from here? How difficult is it to just provide me with my details in order for me to make use of the service I requested.<br> <br> The line is installed, but how do you expect me to use it without my Username, Password and email address?!<br> <br>