Incomplete parcels without informing customers

After a month of waiting anxiously to find out if Telkom would replace my \******\" wifi router from the parcel I received, I've just spoken to Fikile from the sales call centre who confirmed that the wifi router for which I supposedly signed was never added to the parcel to begin with because they were out of stock... This is just beyond ridiculous.. I have been agonizing over this for a month now and even placed the blame squarely on Courierit when it was never their fault to begin with... Fikile said that I will be getting my wifi router on Tuesday so if by Tuesday I do not have my router then I'll be cancelling my contract with Telkom simply because of all the stress they have put me through."