incomplete package

Good day, I had a Telkom landline and ADSL installed on 13 February 2015. The package I chose was to include a data ****le. There was no ****le. When I asked the technician about it he said I needed to sort of out with Telkom as he was only responsible for the installation. After numerous unsuccessful attempts to reach Telkom telephomicallu , I decided to go to back to the store where I had purchased my package. The slaves person informed me that they were out of stock and that the technician should have informed !e of this. She them said that they would contact me as soon as the stock arrived. I received no feedback. I went in to the store again at the beginning of March to settle my account. I again made an enquiry about the ****le. The sales person informed me that Telkom would no longer be including the ****le with their packages. I find this to be unfair as it was stipulated as part of the initial package that I had purchased from them.<br>