Incomplete installation, *********** staff
<p>On Monday 10 April a technician arrived to install my new line. This a week later than I was informed since they were supposed to install on the 3rd but apparently had no 10mbps lines to match the service I'm paying for. Despite the week long delay that I wasn't notified about before I'd actually enquiries as to why nobody came on the 3rd, I'm still only getting 4mbps infrastructure as far as I know. </p> <p> </p> <p>The technician who, by the way took about 6 hours to complete the installation (including drilling 3 holes through my house wall) but even then nothing worked. He said he was going to the Exchange to fix the problem and that if he could fix it there, he wouldn't be back. Well he never came back and still neithe my voice service nor my ADSL are working. </p> <p> </p> <p>Despite repeated led requests for information, nobody that I speak to can give me any information. If I call 10210 I get told that I need to call 10213 and get info there instead and then all they can tell me is that a technician is supposed to come out and fix it. </p> <p> </p> <p>The he best experience I got was from a consultant named Paige who I spoke to on day 1 and opened a ticket for me. She marked it as an incomplete installation saying that there was someone supposed to come fix the problem, but that nobody had put a date on the ticket so she couldn't tell me when it was supposed to be done anyway. </p> <p> </p> <p>Since then I just get told "I'm sorry for the delay..." And that's all I hear, apology after apology and still nothing gets sorted out. </p> <p> </p> <p>Despite 3 days of waiting and practically begging for an update on the situation, nobody can tell me anything more than "a technician is supposed to go there to fix it." When is this technician due to show up? Christmas? New Years? My 90th birthday?</p> <p> </p> <p>I have a business to run which is entirely online and I've already had to postpone work for my clients for the first week of April, and now we're half way through week 2 and I still can't do any work. Shall I invoice Telkom for revenue I've lost due to their incompetence and inefficiency?</p> <p> </p> <p>I don't want to hear more apologies. I don't want excuses or concessions. I want someone to get over here and fix the problem already!</p>
Unacceptable. Proposed date for this to be sorted out is the 19th! So what am I supposed to do without internet for yet another week!?
My business depends on Internet to run and now Telkom is *****ing me for another week. Not just another day! Oh but no worry, I'm sure to be billed for the 3 weeks I've not had service since the date when it was supposed to have been installed in the first place!
This is disgusting and unacceptable mismanagement of your clients and someone most definitely should pay for it. I guess having a monopoly has its perks. You can be as lazy, ***********, ineffectual and shut down to your clients needs as you like and what recourse do they have? You'll never lose their business because who else do they go to?
You make me sick, Telkom. I'm so far beyond fed up with your bull**** there isn't even a word to describe it.
***** your apologies. I'm sick of hearing them. ***** your damn reference numbers and investigations. I don't want any of it. What I want is for Telkom to do its job and fix its stuff up so that I can get the service that I'm paying for.
IS THAT REALLY TOO MUCH TO ******* ASK!?
Unacceptable. Proposed date for this to be sorted out is the 19th! So what am I supposed to do without internet for yet another week!?
My business depends on Internet to run and now Telkom is *****ing me for another week. Not just another day! Oh but no worry, I'm sure to be billed for the 3 weeks I've not had service since the date when it was supposed to have been installed in the first place!
This is disgusting and unacceptable mismanagement of your clients and someone most definitely should pay for it. I guess having a monopoly has its perks. You can be as lazy, ***********, ineffectual and shut down to your clients needs as you like and what recourse do they have? You'll never lose their business because who else do they go to?
You make me sick, Telkom. I'm so far beyond fed up with your bull**** there isn't even a word to describe it.
***** your apologies. I'm sick of hearing them. ***** your damn reference numbers and investigations. I don't want any of it. What I want is for Telkom to do its job and fix its stuff up so that I can get the service that I'm paying for.
IS THAT REALLY TOO MUCH TO ******* ASK!?